Frequently Asked Questions
Everything you need to know about upgrading your timepiece.
How do I know which strap size fits my watch?
To find your size, measure the distance between the lugs of your watch (where the strap attaches) in millimeters. Common sizes are 18mm, 20mm, and 22mm. You can also check your current strap, as the width is often printed on the underside.
Are your watch straps compatible with smartwatches?
Yes, our straps are compatible with most smartwatches that use standard spring bars, including many models from Samsung, Fossil, and Garmin. For Apple Watch users, you will need to use our custom Apple Watch adapters.
What materials do you use for your straps?
We use premium materials including high-tensile silicone, genuine top-grain leather, and heavy-duty seatbelt nylon. Each material is selected for its durability, comfort, and aesthetic appeal.
How long will it take for my order to arrive?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day window for returns or exchanges on all unworn items. If your strap doesn't fit or you've changed your mind, simply contact our support team to initiate a return for a full refund.
Do I need special tools to change my watch strap?
Many of our straps feature quick-release spring bars, allowing you to swap them in seconds without any tools. For our classic styles, we include a high-quality spring bar tool with your purchase to make the process easy.